Returns Policy

I work hard to provide consistent, quality products, however, if you're unhappy with the product you receive, please email me ingrid[at]ingridconde.com and include:

.    The date of your purchase
.    Your order number
. Why you want are unhappy with the product
. A photo highlighting the fault/damage

Once we have received this email we will organise a replacement/refund for you if the order meets our user agreement/return policy. You may have to return the product back to us at your own cost.

What Can Be Returned

T-Shirts…

Only items that are faulty, damaged or have a faulty print may be returned. Once an order has been placed using our online system, it's immediately added to our production queue, and we can't edit or cancel it once it's been placed. No returns are accepted after 14 days of your order being received. We do not accept items that have noticeable wear or makeup stains. We do not refund BYO or supplied garments, supplying garments to us is done at your own risk. Returns must also comply with our user agreement.

We do not refund or exchange for change of mind, shipping or supplier stock delays or if the customer chooses the wrong garment size. Please note: sizing measurements online are within +-2cm.

Clients must ensure that the artwork, quantity and shipping address is correct before payment is made. We do not accept returns for errors made by any of our couriers when we have dispatched to the correct address by the due date.

Hand-made, personalised and custom items…

These are one-off pieces and cannot be returned. Please choose carefully.

Delivery Timeframes

The nature of hand-made is that processing, production and postage timeframes can vary, though we do our best to ensure the quickest turnaround on each order. In the unlikely event that there is an error due to the couriers that we use (usually Australia Post) we cannot take responsibility. If you order with express shipping and your location is rural, international or not covered by the Australia Post National Express Post Network, then we cannot take responsibility for shipping timeframes.

Please contact us so we can look after you, well before your due date. We want you to receive your items on time and are only a phone call or an email away.

Washing Instructions

.    Cold water
.    Gentle cycle
.    Wash inside-out
.    Do not tumble dry
.    Dry in shade

Garments will not shrink if the correct washing guidelines are followed.